Terms and Conditions – Swiss Lakeside Apartments
1. Scope
These Terms and Conditions govern the letting of furnished holiday apartments by Swiss Lakeside Apartments (hereinafter referred to as the “Provider”) to guests (hereinafter referred to as the “Guest”).
For bookings made via third-party platforms (in particular Booking.com), the terms and conditions of those platforms shall apply in addition. In the event of a conflict, the mandatory platform terms and conditions shall take precedence.
2. Conclusion of Contract
A binding contract is concluded through:
• Booking via Booking.com or
• Direct booking confirmation by the Provider
By making a booking, the Guest accepts these GTC.
3. Prices and payment terms
• All prices are quoted in CHF
• Prices may vary depending on the season and occupancy
• Payment terms are primarily governed by Booking.com
Additional services (e.g. cleaning for special circumstances, damage, etc.) may be charged retrospectively.
4. Use of the accommodation
The accommodation may only be used by the agreed number of people.
The following are specifically prohibited:
• Parties or events
• Excessive noise (particularly between 10.00 pm and 7.00 am)
• Subletting or transferring to third parties
In the event of breaches, the provider is entitled to:
• terminate the stay immediately
• impose a contractual penalty
• withhold any refund
5. Quiet Hours and House Rules
The apartments are situated in a quiet area.
Guests undertake to:
• Show consideration for neighbours
• Observe local quiet hours
• Follow the provider’s instructions
The provider may intervene immediately in the event of complaints from third parties.
6. Check-in / Check-out
• Check-in: from 4.00 pm
• Check-out: by 10.00 am
Late check-out without prior arrangement may incur additional charges.
Self-check-in systems must be used with care. Access details must not be shared.
7. Pets
Dogs are permitted subject to the following conditions:
• only upon prior notification
• no damage or excessive soiling
• no disturbance to other guests
In the event of breaches:
• additional cleaning costs
• compensation for damage
8. Cleaning and Condition
The accommodation must be treated with care.
The guest undertakes to:
• avoid causing significant soiling
• dispose of rubbish properly
The provider may charge additional cleaning costs in the event of:
• heavily soiled accommodation
• smell of smoke
• excessive amounts of pet hair
9. Damage and guest liability
The guest is fully liable for:
• Damage to the accommodation
• Furnishings
• Keys / access systems
Damage must be reported immediately.
The provider is entitled to:
• Charge for damage directly
• Debit payment details via platforms (in accordance with their rules)
10. Provider’s liability
The provider is liable only for:
• gross negligence or wilful misconduct
No liability exists for:
• personal belongings
• accidents in the accommodation (provided there is no breach of duty)
• infrastructure failures (internet, electricity, etc.), insofar as these are beyond the provider’s control
11. Cancellation Policy
The cancellation policy set out by Booking.com applies in the first instance.
The following also applies:
• No-show = 100% of the total price
• Early departure = no refund
12. Force majeure
In the event of circumstances beyond our control (e.g. natural disasters, official orders), no claim for compensation shall arise.
13. Data Protection
The separate privacy policy applies.
14. Jurisdiction and Applicable Law
• Swiss law applies
• The place of jurisdiction is the provider’s registered office
Leissigen, 20.03.2026